Subprocessors

Disclosure

Mad Llama Studio Ltd. (operating CrewAnswer) uses subprocessors to provide phone answering, automated call handling, authentication, billing, storage, backups, logs, email, and infrastructure operations.

CrewAnswer makes no Canadian-only data path promise. Call media and service data may be processed by telephony, automated-processing, infrastructure, and storage providers in the United States.

Subprocessor Categories

Telephony and communications

Phone numbers, call routing, call media transport, messaging, and related communications services. Region: United States.

Automated call handling

Automated answering, transcription, summarization, and language processing needed to provide the service. Region: United States.

Storage and edge infrastructure

Edge services, storage for recordings/media and billing statements, and related infrastructure. Region: global edge and United States provider jurisdiction.

Authentication and account security

Authentication, organizations, sessions, and account security. Region: United States.

Billing and payments

Billing, tax, invoices, card collection, payment processing, and customer billing portal. Region: United States.

Compute and database hosting

Application compute and database hosting for transcripts, summaries, caller contact data, workflow records, and account settings. Region: United States.

Backups, logs, secrets, and key management

Backup storage, operational log archive, secrets management, and encryption-key management. Region: United States.

Updates

CrewAnswer updates this page when a material subprocessor category changes. Customers with contractual notice terms should use their agreement's notice process for subprocessor objections.

Contract Posture

CrewAnswer's public no-training stance depends on keeping provider configuration and contractual terms aligned so callers' recordings and transcripts are not used to train general AI models. Specialized data-processing terms, regulated-workflow terms, and Quebec/PIPEDA assessments remain legal decisions, and CrewAnswer does not assert specialized terms are in place until the signed contract or counsel assessment exists.

Contact

Mad Llama Studio Ltd. (operating CrewAnswer) · Suite 1500, 701 West Georgia Street, Vancouver, BC, Canada · [email protected]